Moi Shadrack

I spent a year doing IT Support at Kenya Pipeline Company — a large parastatal with real infrastructure, real users, and real problems that needed to be resolved quickly. Day to day, I handled Tier 1 helpdesk and end-user support tasks, including Windows troubleshooting, account lockouts, Active Directory user management, password resets, hardware faults, printer issues, Outlook support, SAP-related support, and network connectivity problems. This was hands-on support in a live environment where users needed systems restored and business operations kept running. I hold the Google IT Support Professional Certificate and Google Cybersecurity Professional Certificate, both completed in 2025, as well as the AWS AI Practitioner Challenge by Udacity. These programs strengthened my foundation in troubleshooting, networking, system administration, cybersecurity awareness, and emerging cloud/AI concepts. Outside of work, I run a home lab using Windows Server 2022, a Windows 11 client VM, and VirtualBox, where I practise Active Directory administration, Group Policy, account lockout scenarios, Linux hardening, and network analysis with Wireshark. My lab projects are documented on GitHub for anyone who wants to see practical evidence of my learning and troubleshooting process. I am currently looking for IT Support, Help Desk, Service Desk, Desktop Support, ICT Support, or Junior Systems Administrator opportunities in Nairobi. I am especially interested in roles where I can support users, troubleshoot real issues, document solutions, and continue growing in systems, networking, cloud, and cybersecurity. If you are hiring for a junior IT support professional who is reliable, practical, and ready to learn, I am open to a conversation.